FAQ's

Frequently asked questions

Questions about the components of our USB flash drives

Questions about how your flash drives are produced

Questions about your order

Frequently asked questions

How is a flash drive used?

Insert your flash drive in the USB port of your PC or device with a USB port. The device drive will appear automatically, but if it does not, click “Start”, open the “My Computer” folder and look for the new drive. Drag the files that you want to save to the folder displayed on your screen.

Before removing the flash drive from the USB port, make sure you notify the operating system: “remove hardware safely” from “Device manager” in Windows.

If you remove the flash drive too soon, the files might not be transfered properly. You might even damage the flash drive because electricity flows through the USB and removing it too soon could damage the chip. You should also keep the flash drive away from humidity, magnetic fields and extreme heat.

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How much information can a USB flash drive store?

Our biggest USB devices can store up to 64 GB.

Storage table:
256MB512MB1GB2GB4GB8GB
Photos (average size 2MB.) 1282565121.0002.0004.000
Songs (average size 4.5MB) 571132274559101.820
Text pages 40.96081.920163.840327.680655.3601.320.720
Mpeg – Videos (Lasting an average of 5') 248163264
DIVX – Videos (Lasting an average of 2h) ----12,5510
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Can you store and transfer music files in a USB flash drive?

Yes, USB devices can store all kinds of files:

  • Audio: .mp3, .wap, .wva…
  • Image: .tiff, .jpg, .gif…
  • Video: .avi, .mpeg…
  • Other formats: .rtf, .ppt, .doc, .xls, .txt, .html…
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What are the advantages of using a USB flash drive instead of external hard drives?

The biggest advantage is the size. USB flash drives are smaller and easier to carry. What's more, they do not have to be set up and are very sturdy. Hard disks use needles, while USB flash drives use solid memory, which is why they are far sturdier.

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What are the advantages of using a USB flash drive instead of a CD-r or DVD-r?

Nowadays all computers come with a USB port, but very few people have a CD or DVD burner. Besides, downloading from a PC to a USB flash drive is far easier and faster than copying a CD or DVD.

With USB flash drives, you can store and delete data as many times as you want. To get the same performance from a re-recordable DVD or CD, you have to look after it very carefully.

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Are all USB flash drives the same?

Sometimes errors occur during the production process, leading to faulty storage cells inside the USB flash drive chip. These blocks cannot be used to store information, which is why the actual capacity of a 1GB flash drive might be reduced by 512MB.

Some manufacturers mark these flash drives with faulty cells as “downgrade” and sell them at cheaper prices.

Problems with downgrade flash drives:

  • Errors when saving information (too many faulty cells).
  • Rated nominal speed data rate.
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Will my USB flash drive run in any computer?

Our USB flash drives are compatible with Windows 98SE/ME/2000/XP/Vista, from Linux 2.4.X and MacOS 9.X. For Windows 98 (1st edition), you will need to install the appropriate drivers, which you can download at this link or else ask for the CD driver accessory.

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Why do some flash drives not allow software and permanent data insertion?

Whether or not permanent data can be inserted in the flash drive depends on the controller, which is the intelligent component of the device and decides in which part of the NAND flash drive the data are saved.

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What's the difference between permanent data insertion and MyData?

The space of the flash drive is divided into two parts: one is used to permanently store the data that the customer wants to distribute (A) and the other to store the information that the end user wants to save (B).

In the case of the permanent data insertion service, the data provided by the customer are always kept in the permanent part of the memory (A) and the end user will never be able to delete them, even temporarily.

With the MyData service, whenever the USB flash drive is inserted, the data provided by the customer are automatically copied from one part of the memory to the other. If users try to delete the data, they can do so, but the next time they insert the flash drive, the data will be copied again from one part of the memory to the other and it will appear again. How long this automatic copying process lasts will depend on the size of the file or files. To ensure the data is copied fast, we recommend that the file is never bigger than 30 MB.

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What advantages does the MyData service offer with respect to permanent data insertion?

With the MyData service, the information that the customer wants saved in the memory is far more visible to users, because the data that is stored permanently in the device is copied in the area that the end user will use.

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What advantage does the permanent data insertion service offer with respect to MyData?

This service is less intrusive for users because the data is stored in the part of the memory that they use the least, and they will only see the files if they access this part. The USB device is available faster than in the MyData service, because in this case the data is not copied automatically.

Besides, the limit on the size of the data inserted by the customer only depends on the capacity of the memory chosen.

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What is Chip on board?

COB is a technology that allows the USB flash drive components to be assembled in the smallest space possible.

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Questions about the components of our USB flash drives

What's a NAND FLASH memory chip?

The NAND flash memory chip represents 80% of the cost of the USB flash drive and is used to store data. It contains an array of cells where the information is stored. They can store one or two bits of data per cell.

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What is SLC?

SLC stands for Single Level Cells

SLC flash memory is a high-performance NAND Flash memory chip. Its use is related to high-performance and long-durability applications. It is used for Compact Flash cards, professional cameras and USB flash drives for advanced or professional IT users, among others. The device in which it is used must be compatible with USB 2.0 to ensure the best performance.

This type of flash memory stores one bit per cell, enabling faster read and write speeds; it also boosts the lifetime of the memory to 100,000 write cycles per physical sector.

Speed of the Devices fitted with SLC memory have write speeds of 40 Mbps and read speeds of 240 Mbps.

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What is MLC?

MLC stands for Multi Level Cells

MLC is a high-performance NAND Flash flash memory chip that stores two bits per cell, and the data are encrypted before being saved. Endurance is up to 10,000 write cycles per physical sector. MLC flash memory is approximately three times slower than an SLC, which is why it costs less.

It is used for devices such as USB flash drives, memory cards for mobile phones, PDAs and cameras.

The performance offered by MLC memory chip is sufficient for the average user. According to research conducted by Toshiba, its 10,000 write cycles would allow consumers 'to write completely and erase the memory's full contents once a day for 27 years'.

All these reasons are why MLC flash memory chips are used most in all kinds of electronic devices with NAND Flash memory chips.

Devices that are fitted with MLC flash memory chip have a write speed of 15 Mbps and a read speed of 48 Mbps.

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What controllers does MemoriasUSB use in its USB flash drives?

MemoriasUSB uses Taiwan-manufactured controllers: SMI, Phison and USBest.

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What is USB 2.0?

A Universal Serial Bus is a port that is used to connect peripherals to a computer.

USB devices are classified in three types depending on their throughput:

    Low rate (1.0): Bitrate of 1.5Mbit/s (192KB/s). Mainly used by “Human Interface Devices” (HID). Present in keyboards, mice and joysticks.Full rate (1.1): Bitrate of 12Mbit/s (1.5MB/s). Many devices manufactured at present work at this rate. These devices divide the bandwidth of the USB connection between them, based on a FIFO algorithm.High rate (2.0): Bitrate of 12Mbit/s (1.5MB/s). The used one most.

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Questions about how your flash drives are produced

How are the logos printed?

MemoriasUSB only silk-screen prints with LOGUS. LOGUS guarantees its customers the best printing quality standards. Further information

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What is the best format for my logo?

To ensure that the flash drives are printed with the best quality, the logos must meet a series of requirements. They must have a specific format and must be vectored.

Formats: Macromedia Freehand (.fh), Adobe Illustrator (.ai) or Corel Draw. (.cdr). Further information

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What is vectoring?

Vectoring consists in turning a bitmap (drawing, clipart or image) into a drawing formed by lines, forming independent objects that can contain a specific colour.

If you need us to, we can vector your logo. E-mail it to us at production@memoriasusb.com with a minimum resolution of 72dpi.

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What is a non-functional sample?

MemoriasUSB facilitates non-NAND flash memory samples to let our future customers try out our products.

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Will I receive a digital artwork to get an idea what my order is going to look like?

Within 24 hours of receiving the image with which you want to customize the flash drives, our sales department will send you a sketch of the USB flash drive you have chosen, with your customization.

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Will I receive a digital simulation to get an idea what my order is going to look like?

If you want, our sales department can send you a digital simulation of the flash drive you have chosen, with your logo and Pantone colour.

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Can I ask for a physical sample of the product already customized with my logo?

If you make the request to our sales department when you place your order, we can send a customized sample to your offices. Please note that your order will take a week longer to deliver and MemoriasUSB will not pay the shipping costs.

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What is the PANTONE code?

Pantone Inc. is a corporation headquartered in New Jersey (USA), and which invented a colour control system for the graphic arts industry. Its system is the best known and most widely used, which is why the colour control system is normally called PANTONE.

The system is based on a range of colours, the Pantone Guides, that is used to obtain others by mixtures of predetermined tints. The advantage of this system is that each of the samples is numbered and once selected, the exact colour can be reproduced.

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What is a lanyard?

A lanyard is a cord worn around the neck to carry USB flash drives, and many people use lanyards to carry their corporate cards or mobiles. They are manufactured in several colours and textures.

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What colour can I order the lanyards in?

For orders of less than 500 units: black and blue.

For orders of more than 500 units: Customization with colours PANTONE, meaning that you can use your corporate colour.

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How are the USB flash drives normally packaged?

MemoriasUSB packs its devices in a transparent bag to avoid raising the price of the flash memory if you do not want to use the packaging service.

At MemoriasUSB, we know that the way a giveaway is packaged matters, which is why we offer a wide variety of packaging options to meet all budgets, from as little as 0.08€/u. See packages

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Questions about your order

How can I ask for a formal quotation?

if you like to receive a quotation, please contact us by email at sales@memoriasusb.com or else call us on 020 3147 4664.

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How to place an order with MemoriasUSB

For further information, go to How to buy

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Is there a minimum order?

Our minimum order, for most products, is 100 units.

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How long does it normally take to deliver an order?

Orders normally take 20 days to deliver.

MemoriasUSB offers the Go and Priority services for tight delivery schedules (24 hours and one week respectively).

Exceptionally, some products can take between four and five weeks to deliver because they take longer to produce or are more difficult to customize.

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Why do prices change every day?

MemoriasUSB does not work with stock, and only buys the USB flash drives on demand. The NAND flash chip (the NAND flash memory chip represents 80% of the cost of the USB flash drive) is negotiated on a daily basis, which is why the prices of our devices are subject to variations.

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Do the prices on the webpage include customization?

The prices shown on our website do not include customization.

In line with our “only pay for what you need” policy, customers who do NOT want to customize their USB devices will not have to pay for a service that they do not require.

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Forms of payment

Unless stipulated otherwise in the invoice issued by MemoriasUSB, S.L., 100% of the quotation must be paid when the pro-forma invoice is accepted. Payment methods: bank transfer. Please use the following bank account in the name of MemoriasUSB, S.L.:

  • Natwest Bank Plc

    • Account number:La Caixa

      • 2100 1269 18 0200107569

        • IBAN: ES7621001269180200107569

          • Swift: CAIXESBBXXX

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Are there any other means of payment?

There is no other form of payment.

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Do the webpage prices include transport?

The prices shown on our website do include transport to any point in the UK. Please note that the Go and Priority services does NOT include delivery costs.

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What kind of transport services does MEMORIASUSB offer?

MemoriasUSB trusts UPS international services for all its international deliveries.

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What should I do if any of the goods are faulty?

Contact us by e-mail: support@memoriasusb.com . One of our sales reps will send you a warranty certificate and a form so that you can tell us about your problem. Once we have received it and analyzed the fault, we will tell you where to send the faulty goods so that they can be repaired or replaced.

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Are the USB flash drives covered by a warranty?

The electronic components of the USB flash drives are guaranteed for life. The rest of the products included in our catalogue have a 2 year warranty.

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